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| Policy Statement |
Billing policy: All accounts are billed the 1st day of each month. Credit cards are billed on the CURRENT month. Invoices are billed ONE MONTH IN ADVANCE. Payments are due for invoice accounts before the next billing cycle. Cancelation/Suspending Service Policy: Anyone wishing to suspend or cancel their account is to notify us BEFORE the 1st of each month. Your account will then be canceled the last day of that cycle. Anyone calling in after the billing has already been processed for the month, will be charged a $25 administration fee. This fee is being charged to cover the cost of the extra time and labor of office staff. Activation Policy: All accounts that are paid with a Credit card are activated IMMEDIATELY. Accounts that are invoiced and paid by check will not be activated until the first payment is received. At the time the payment of $50 is received (one full months membership) Your account will be activated, prorated for remaining days left in the month, then rebilled at the prorated amount. (which is due before the end of the current month) IF another billing period rolls around during that time, that will also be included. (See one month in advance billing policy) Returned Checks: A $25 return check fee will be added to the members account. Reactivation Policy: Any unpaid balance has to be taken care of before reactivating an account. Unacceptable Business Practices Policy: We strive to allow only HONEST businesses to be members of Hoploads. However once in a while someone complains about a company when they have had a bad experience. Our policy has no exceptions. 1. A complaint is filed against another member 2. We contact that member and let them know there has been a complaint. 3. Unless otherwise asked, we give them the name of the member that has filed the complaint. 4. We allow some time for the problem to be resolved. 5. IF a second complaint is filed by another member, the offending members account is canceled and they are banned from the site. Passwords and User ID's: User ID's and Passwords are to be used by employee's within your OWN Company. They are not to be given to anyone outside the members company. We log IP addresses and are able to tell if there is mis-use to accounts. Anyone giving out their user ID and password will be canceled. |